Training Service Management with SAP CS

Optimise your Customer Satisfaction and Efficiency

Category: Training for SAP Maintenance & Service Management
Course Type: Instructor-led training (ILT)
Duration: 4 days
Location: At your company, at our office in The Netherlands, or at at our office in Belgium
User Level: Beginner to intermediate

Who’s it for?

The training course 'Service Management with SAP' is ideal for professionals who want to enhance their knowledge in SAP Plant Maintenance (PM) and Customer Service (CS). It is designed for maintenance managers, service managers, planners and employees involved in service processes. Whether you are new to the field or want to sharpen your skills, this training provides insights into various aspects of service management, including billing methods, service contracts and service items in SAP. It is a valuable opportunity to increase your expertise and strengthen your organisation's service management skills using SAP.

Course Agenda

The training course 'Service Management with SAP' provides an in-depth understanding of SAP Plant Maintenance (PM) and Customer Service (CS). Upon completion, you will be proficient in billing methods, service contracts and service items. This expertise will enable you to manage and optimise service processes more effectively within your organisation using SAP. The course includes:

• Intro: customer service in SAP (standard service process)
• Maintenance and service contracts
• Service Level Agreements (SLA's)
• Billing process

Pre-Requisites

The training is both for companies currently already working with SAP and for companies that will implement SAP in the near future.

Contact: +32 (0)472 53 13 65
Email: yentl.wynants@emixa.com